The Naga City is a primary component of the city's Governance program that aims to engage individual citizens in local government decision-making. It is inspired and driven directly by the expanding concepts of people empowerment and greater citizen participation. Whether you are a resident, a Bicolano now living elsewhere or just a part of the global Internet community, you have a stake in Naga.
As such, this website goes beyond providing the usual information. It is a comprehensive guide to city services, an online version of the Citizen's Charter. It has effectively served as an instrument of transparency, one of its groundbreaking features. Biddings, budgets, the city's financial position, ordinances and information on vital transactions are made subject to public scrutiny.
We constantly re-engineer this website, and harness existing and emerging technologies to ensure that we continue to be useful and relevant to you and the communities that we serve. For instance, we have successfully utilized mobile phone technology. With the popularity of cellphones, you can send requests for services, complaints and feedback through text messaging. These are routed directly to concerned government agencies that will provide you with updates on the status of your requests or complaints. Our partners in civil society can monitor these threads over the web; and alert the city government on important matters which have not been acted upon expeditiously.
Private firms can check business tax assessments and payments through text. This is being expanded to cover other business-related functions that have been previously confined to the web. Other functionalities are being explored to maximize the use of mobile phones as a tool for interaction between the city government and the citizenry.
Consistent with its vision of expanding the ability of ordinary individuals to influence policy and gain better access to information as a means of empowering them, this website is regularly assessed for effectiveness in design and functionality. It promises to evolve from an inward-looking and institution-centered website to a user-friendly and client-centered hub for information and on-line interaction between the city government and the wider community.
It also aims to go beyond providing cutting edge interactivity as tools for transparency and empowerment. Ultimately, it aims to be your gateway to the vibrant life in the city and the rest of the region, just as Naga has always been recognized as Maogmang Lugar and the “heart of Bicol.”
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